Terms & Conditions

*Unfortunately, due to insurance restrictions, we can only accept over 18s on all of our tours and cannot include pets

*Hidden Kerry as achieved the COVID-19 Safety Charter from Fáilte Ireland and The Safe Destination Accreditation from Kerry County Council

*All Current COVID-19 Restrictions and Recommendations in place on the date of the tour will apply

*Content and experiences on tours will differ according to availability and seasonality

The Customer shall check all travel documentation immediately it is furnished to them. If the Customer considers any document is incorrect or has a query in relation to its contents, they must forthwith notify the Company of his/her concern, and the Company shall respond as soon as possible.
The Customer is solely responsible for ensuring that they presents themselves at all the meeting points of his/her holiday mentioned in the travel documentation provided to him/her by the Company. If the Customer arrives after the departing time stipulated in the travel documentation provided to the Customer, the Company shall not be obliged to carry the Customer and shall be entitled to treat the holiday as having been cancelled by the Customer.
 The Customer hereby agrees that they shall abide by all instructions or directions given by a member of the Company’s staff or any crew member of a vehicle used in connection with the holiday and hereby agrees to indemnify the Company against any loss or injury suffered or incurred by any other person as a consequence of the Customer’s failure to act in accordance with any such instructions. Hidden Kerry shall not be liable for any physical injuries, casualties, loss or damage caused by any events beyond the actual control of the company. Customers hereby agree to follow at their own risk any of the recommendations given by Hidden Kerry, furthermore, customers agree not to hold the company responsible for injury or death resulting from accidents.

The Customer agrees to accept the authority and decisions of the Company’s employees, representatives, tour leaders and agents whilst during the full duration of the holiday, starting at the first meeting of the first day and finishing at the last meeting point of the last day of the holiday. If in the opinion of such persons, the health, level of fitness or conduct of a consumer at any time before or after departure appear likely to endanger the safe, comfortable or happy progress of a holiday, the consumer may be excluded from all or part of the holiday without refund or recompense. In the case of ill-health of a customer, the company may make such arrangements as it sees fit and recover the costs thereof from the client. If a Customer commits an illegal act, the Customer may be excluded from the holiday and the company shall cease to have responsibility to/for them. If you are affected by a condition, medical or otherwise, that might affect you or other people’s enjoyment or active participation of the tour, you must advise us at the time of booking. No refund will be given for any unused services.

It shall be the Customer’s responsibility to disclose to The Company any physical or mental condition of a member of his party which may be relevant. The Company reserves the right to decline or provide a holiday for a disabled person where in the Company’s opinion that holiday would be inconsistent with the special needs of a disabled person.

Complaints

Without prejudice to the Consumer’s rights if the Customer wishes to make a complaint in relation to a holiday, he must immediately inform the Company’s representative at the location where the Customer is when the complaint arises and shall, if the Company requires it, complete a form setting out the detail of this Customer’s complaint. It the Customer fails to comply with such requirement, the Company shall be entitled to recover the cost from the Consumer of any additional expenses incurred by it in carrying out subsequent investigation of a complaint which is found to be unjustified.
The Customer shall be obliged to notify the Company in writing of any complaint not later than 28 days after his return or termination of the holiday whichever is the earlier. The Company can be contacted at Hidden Kerry, Brackhill, Castlemaine, Co.Kerry

Liability

The Company shall not be liable for any damage caused to the Customer by the failure to perform the contract or the improper performance of the contract where the failure or the improper performance is due neither to any fault of the Company or Retailer acting on the Companies behalf nor to that of another supplier of services:
(a) the failures which occur in the performance of the contract are attributable to the Customer;    (b) such failures are attributable to any third parties unconnected with the provision of the services contracted for, with whom the customer makes individual direct arrangements whether as a result of the Company’s or its representative’s recommendation and are unforeseeable or unavoidable; or
(c) such failures are due to:
– unusual and unforeseeable circumstances beyond the control of the Company, the Retailer acting on his behalf or other supplier of services the consequences of which could not have been avoided even if all due care had been exercised; or
– an event which the Company, the Retailer acting on his behalf or the supplier of services, even with all due care could not foresee or forestall. In the case of damage other than death or personal injury or damage caused by defamation or by the wilful misconduct or gross negligence of the Company the amount of compensation which will be paid to the Customer will be limited to an amount equal to the inclusive price of the package to the adult concerned and in the case of The Company’s liability will not exceed any limitation applicable under any international convention governing or relating to the provision of the service complained of in the place where they are performed or due to be performed even if that convention has not been ratified or applied in the Republic of Ireland.

Luggage

When you have booked the luggage transfer, booking includes 1 piece of luggage of 15kg maximum per person. Extra weight of €5 per bag/transfer will be charged per day. If you leave more bags to be carried, you will be charged €10 per day and per extra bag .

The customer is responsible for ensuring their bag is ready for collection at the time and place as instructed by the company.

Please attach a luggage tag with your name and booking reference to aid identification of each bag that needs to be transported. It is your responsibility to identify your bags for transfer with a luggage tag with your name and booking reference.
Do not attach extra small bags to the main luggage to be transferred.  The luggage transferer and the Company will not take responsibility for such items.  If additional bags need to be transferred you must notify the Company in advance so the appropriate charges can be applied and the transporter advised of these additional bags to be collected.  Failure to notify of extra bags to be transferred can result in these bags not being transferred and you would then be responsible for collecting the bag from the location where you left it.
The Company cannot be responsible for damage made from our luggage transporter that is: superficial or external including wheels, zips and handles, or due to over-packing, from water, rain or snow, caused by fragile or perishable items inside. If you have travel or baggage insurance you may be able to claim for damage or delay.

Cancellation

The Company reserves the right to alter, change, curtail or cancel a holiday.

If the Company cancels the tour due to insufficient numbers or Government restrictions, a full refund will be made to the customer.

If, as a consequence of “force majeure,the Company is obliged to curtail, alter, extend or cancel a holiday, the Customer shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of the said curtailment alteration, extension or cancellation of the holiday.

In the event of the customer cancelling the following shall apply:

1 Week notice prior to start of tour – 100% Refund will apply

From 1 week up to 48 Hours notice prior to start of tour – 50% Refund will apply, excluding the external suppliers portion, including accommodation and restaurant providers and other external services not supplied by Hidden Kerry agents ( ie demonstrations, coach hire etc.) In this case refunds will be in line with said external suppliers cancellation policies which will be supplied to the customer at the time of booking.

Less then 48 Hours notice prior to the start of the tour – 20% Refund will apply excluding the external suppliers portion including accommodation and restaurant providers and other external services not supplied by Hidden Kerry agents ( ie demonstrations, coach hire etc..) In this case refunds will be in line with said external suppliers cancellation policies which will be supplied to the customer at the time of booking.

Less than 24 hours notice to the start of the tour. No refund will apply.